Waiting for a hero?! Buy a sandwich, it’ll be quicker
Friday, January 8th, 2010 | Uncategorized
My tale is a common one. I’m sure I’m not the first to have see this.
My Ipod, yes my Ipod which contained 80 gig’s of my life kicked the bucket the other day. lucky for me I had means of extracting my music from the HD. However there is a slightly happy side to this story and that is, about 1.5 years ago I paid a little extra for my ipod and got a 3 year warranty with a replacement option incase of failure!
So off to best buy where I got it, and of course who do they have me talk to?
well I wait in line for about 30 seconds while the lady finishes her text. She greets me with a smile and tells me I’m in the wrong line. so I take one step to my left where a guy is waiting and he prints off a receipt for me and sends me over to the Emo girl filing her nails/claws on the other side of their rounded counter.
I hand her the receipt and I explain my ipod broke but I payed for an extended warrantee so I’d like to use that at this time.
This is the look she gave me, than she asked, “would you like to know about our return policy cause I don’t think you can do that any more, it’s been like, too long!” I than explain how this works, I paid more when I got it so that you could take my broken one and offer to either send it in to get repaired or order a refurbed one from apple to replace mine.
again the look of confidence strikes her young depressed emo face. “Let me talk to someone.” she says and walks away for about 2 min. than she returns kind of laughing and says, “let me talk to someone else.” at this point I’m imagining the geek squad in the back looking at the CCTV of the security cameras and laughing.
finally she returns and tells me I’m right and that she’ll take care of it. she hands me a paper that’s filled out by hand and says her printers broken. This is Geek Squad in Best Buy, couldn’t they grab a new one? Couldn’t they fix the one they have? Their name implies some knowledge of electronics doesn’t it?
Well, that happened on monday. I was told that it’d be there around thursday friday and that I should call them if they don’t call me. so yesterday I call, i’m on hold for 14 min and 32 seconds only to have them tell me the case is still open, nothing new to report. I thank them for their time and sleep on the results.
well today I give them a call and a man pics up, i’m on hold for 7 min 3 seconds till he tells me it was in yesterday, and they had decided to ship it to my house. now, I’m holding the paper right now that is a copy of the paper I filled out that asks if I’d like it shipped to my house or pick it up and it clearly says pick up and under reason it says, “because I work 3 min from this store and it’d be more convenient due to the fact that we’re rarely home.”
Now I’d like to point out that I’m very grateful that I wasn’t charged an extra dime for this, but I feel as if I burned millions of brains cells every time the geek squad spoke to me.
So if you find you know more about your electronics or the return policy than a seasoned employee, go somewhere else.
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